FREQUENTLY ASKED QUESTIONS

1. How do I open an account with you?
   Click HERE to submit your details to open a Cash Account Click HERE to apply for a Credt Account. Cash accounts can be set up very quickly. For a credit account, references are required and we will need to carry out a credit check. 
   
   
2. I already have an account - can I use it on-line?
   Yes, click HERE to link your account.
   
   
3. What are your opening hours?
   Trade Counter: Monday-Friday - 7am to 4:30pm and Saturday - 7am to 11am.
   Sales Office: Monday-Friday - 7:30am to 4:30pm (020 8668 6666).
   
   
4. Do you have a trade discount Program?
   Yes, we offer trade discounts for qualified professionals and businesses. Please contact us for more information or click HERE to open a Trade Account.
   
   
5. Are there quantity discounts available?
   Yes, we offer quantity discounts for bulk purchases. The discount amount may vary depending on the quantity and type of product. Please enquire for more details
   
   
6. Do you offer a delivery service?
   Yes, we provide free delivery locally for orders over £100 (excluding vat); Orders under £100 will be subject to an additional charge of £10 +vat. Click HERE to check our free delivery areas and click HERE to see our Delivery Policy. Charges for deliveries beyond this area may vary depending on the
   distance and size of the order.
   
   
7. What payment methods do you accept?
   We accept cash, credit/debit cards, and sometimes offer credit accounts for eligible customers.
   
   
8. Do you offer returns or exchanges?
   Yes, click HERE to see our Returns & Refunds policy, or speak to one of our team for assistance.
   
   
9. How can I check the availability of a specific product?
   Stock levels are automatically updated on our website. You can also give us a call or visit our store.
   
   
10. Can I place a special order for items not in stock?
    Absolutely; provide us with the details and we will do our best to fulfil your request.